Frequently Asked Questions
Welcome to our FAQ page. Here you can find helpful information on some of our more common support topics. We've categorized the topics to make things a bit easier. If you can't find what you're looking for below, please contact us.
Design Thinking
What exactly is Design Thinking, and why should my business care about it?
Design Thinking is a human-centered approach to problem-solving that prioritizes understanding user needs, rapid prototyping, and iterative testing. Unlike traditional methods that often start with constraints or assumptions, Design Thinking begins with empathy—deeply understanding your customers’ pain points and aspirations.
Why it matters: Businesses that adopt Design Thinking often see improved customer satisfaction, faster innovation cycles, and reduced risk because solutions are validated early with real users.
How is Design Thinking different from traditional project management or consulting approaches?
Traditional approaches often focus on efficiency, cost, and timelines, assuming the problem is well-defined. Design Thinking, on the other hand, thrives in ambiguity. It helps uncover the right problem to solve before investing in solutions. This means fewer costly missteps and more innovative outcomes that truly resonate with end-users.
What types of business challenges can Design Thinking help solve?
Design Thinking is versatile. It can address:
- Customer Experience Improvements (e.g., retail, banking, healthcare)
- Product or Service Innovation
- Process Optimization
- Digital Transformation
- Employee Engagement & Internal Culture
- If your challenge involves people—customers, employees, or stakeholders—Design Thinking can add value.
How long does a typical Design Thinking project take?
It depends on the scope, but Design Thinking is designed to be agile and iterative. Initial discovery and ideation phases can take a few weeks, while full implementation might span several months. The beauty is that you start seeing insights and potential solutions early, rather than waiting until the end of a long project cycle.
Is Design Thinking only for big companies or tech firms?
Not at all! Design Thinking is industry-agnostic and scalable. Small businesses, government agencies, non-profits, and large enterprises all use it successfully. Whether you’re improving a local service or launching a global product, the principles apply.
How do you ensure Design Thinking delivers measurable business value?
We align every stage of the process with your business objectives and key performance indicators (KPIs). By validating ideas with real users early, we reduce the risk of failure and increase ROI. Many clients report improved customer satisfaction scores, higher adoption rates, and even revenue growth after implementing Design Thinking solutions.
What if we already have an internal innovation team—why bring in a Design Thinking firm?
External specialists bring fresh perspective, structured methodology, and facilitation expertise that can accelerate your team’s efforts. We also help overcome internal biases and silos, ensuring that solutions are truly user-centered and not limited by “the way things have always been done.”
How much does a Design Thinking engagement cost?
Costs vary based on scope, duration, and complexity. However, think of it as an investment in reducing risk and increasing innovation success. Many organizations find that the cost of NOT validating ideas early—through failed launches or poor adoption—is far higher than the investment in Design Thinking.
Will Design Thinking work if our problem is highly technical or regulated?
Yes. Design Thinking doesn’t replace technical expertise or compliance—it complements them. By focusing on user needs first, we ensure that technical solutions are not only compliant but also intuitive and valuable to the people who use them.
How do we get started with Design Thinking?
The easiest way is to start small—perhaps with a Design Sprint or a Discovery Workshop focused on a specific challenge. This gives your team a hands-on experience and quick wins, building confidence before scaling to larger initiatives.
Project Consulting
What does a Project Consulting firm actually do?
A Project Consulting firm provides expert guidance, strategic oversight, and hands-on support to ensure your projects are delivered successfully—on time, within budget, and aligned with your business objectives. We bring proven methodologies, risk management strategies, and industry best practices to help you navigate complexity and achieve measurable results.
Why should I hire a Project Consulting firm instead of managing projects internally?
Internal teams often juggle multiple priorities and may lack specialized expertise in complex or high-stakes projects. A consulting firm offers:
- Unbiased perspective to identify risks and opportunities.
- Specialized knowledge across industries and technologies.
- Structured frameworks that reduce uncertainty and improve predictability.
- This partnership accelerates delivery, mitigates risk, and ensures your investment delivers maximum value.
What types of projects benefit most from professional project consulting?
Any project with high complexity, significant investment, or strategic importance benefits from expert consulting. Examples include:
- Digital transformation initiatives
- Large-scale infrastructure or engineering projects
- Technology implementations (ERP, AI, cloud migration)
- Regulatory compliance programs
- Mergers, acquisitions, and organizational change
- If failure is not an option, professional project consulting is your best safeguard.
How does modern project management differ from traditional approaches?
Modern project management emphasizes agility, adaptability, and stakeholder engagement. Unlike rigid, linear methods, today’s approaches combine structured planning with iterative delivery, ensuring flexibility without sacrificing control. This means faster response to change, better alignment with business goals, and higher stakeholder satisfaction.
How do you ensure projects stay on time and within budget?
We use robust governance frameworks, data-driven forecasting, and continuous risk monitoring. Our consultants apply advanced tools for scheduling, cost control, and resource optimization. Regular progress reviews and transparent reporting keep stakeholders informed and empowered to make timely decisions.
What is your approach to managing project risk?
Risk management is embedded in every phase of our methodology. We identify potential risks early, assess their impact, and develop mitigation strategies before they become issues. This proactive approach reduces surprises and protects your investment.
How do you handle projects that involve multiple vendors or global teams?
We specialize in complex stakeholder ecosystems. Our consultants act as a central point of coordination, ensuring clear communication, aligned objectives, and seamless integration across vendors, geographies, and time zones. This minimizes friction and maximizes collaboration.
How do you measure project success?
Success is measured against clear, agreed-upon KPIs—such as delivery timelines, budget adherence, quality standards, and business outcomes. Beyond metrics, we focus on sustainable value creation, ensuring the project delivers long-term benefits, not just short-term wins.
Is project consulting only for large corporations?
Not at all. While we often work on large-scale initiatives, our services are scalable. Mid-sized businesses and even startups benefit from structured project management, especially when tackling critical growth or transformation projects.
How do we get started with your consulting services?
We begin with a discovery session to understand your objectives, challenges, and constraints. From there, we propose a tailored engagement model—whether it’s a full project lifecycle partnership, a PMO setup, or targeted advisory support. Our goal is to integrate seamlessly with your team and deliver immediate value.
Web Hosting
What's the difference between Shared & Business Hosting?
Shared Hosting is a regular low-cost web hosting solution suitable for the vast majority of personal and small business web sites. It allows multiple sites, domains and subdomains to be hosted on a common server. Appropriate SSL certs are recommended for your site when using a shared hosting option.
Do you provide Dedicated Servers?
Yes, our primary dedicated servers are based in Europe, India and US. However we also provide more localized servers as a custom service for international clients. For more info on these customised services please contact our internet team.
Does your hosting come with a control panel?
Yes, your hosting includes the world's most popular control panels including Plesk and cPanel.
In which country is your hosting based?
Our web hosting options are based in Australia, Singapore, India, Europe, UK, Canada and US. We also use CloudFlare CDN which will serve static content such as images from over 100 global locations. These options will speed things up for your visitors wherever they are.
Do you offer Windows based hosting?
Yes, in addition to our popular Linux based hosting, we provide Windows hosting on monthly plans featuring Plesk Panel.
Do you provide Cloud Hosting?
Yes, we offer auto-scale cloud hosting services which are highly customizable. We cloud-based VPS (virtual private servers) based in US.
SSL Certificates
Is this free for commercial use?
Yes, it is free for all usages including commercial usage.
Can I use my own CSR?
Yes, just choose one of the manual verification methods and there will be an input at the bottom before the generate certificate button to provide your own CSR.
Do these SSL certificates work for IP addresses?
No, certificates can only be generated for registered domain names.
Are Special Characters and Internationalized Domain Names supported?
For domain names with special characters or international characters, these are automatically convert it to the punycode representation.
Can Verification Files or TXT records be deleted after verification?
Yes, all verification files or records can be deleted after verification. It is used only once for each verification.
My website gives a security error after installation?
If your website shows a security error then installation was not done correctly. You can try going to https://www.ssllabs.com/ to check SSL certificate installation issues and fix. If you need help with this your best bet would be to contact your host, professional developer or admin for help.
My website works but shows a red "Not Secure" or "Insecure" in the address bar after installation?
Your website most likely has insecure content which needs to be remedied. You can try going to https://whynopadlock.com to see issues and fix. If you need help with this your best bet would be to contact your host, professional developer or admin for help.
My website is still not going to HTTPS or Secure after a successful installation?
Web servers do not redirect to HTTPS by default. If you want to force it you will have to configure it to force a redirect. This configuration will depend on your server setup. If you need help with this your best bet would be to contact us or your external web host, a professional developer or your IT admin for help.