Frequently Asked Questions
Welcome to our FAQ page. Here you can find helpful information on some of our more common support topics. We've categorized the topics to make things a bit easier. If you can't find what you're looking for below, please contact us.
Web Hosting
What's the difference between Shared & Business Hosting?
Shared Hosting is a regular low-cost web hosting solution suitable for the vast majority of personal and small business web sites. It allows multiple sites, domains and subdomains to be hosted on a common server. Appropriate SSL certs are recommended for your site when using a shared hosting option.
Do you provide Dedicated Servers?
Yes, our primary dedicated servers are based in Europe, India and US. However we also provide more localized servers as a custom service for international clients. For more info on these customised services please contact our internet team.
Does your hosting come with a control panel?
Yes, your hosting includes the world's most popular control panels including Plesk and cPanel.
In which country is your hosting based?
Our web hosting options are based in Australia, Singapore, India, Europe, UK, Canada and US. We also use CloudFlare CDN which will serve static content such as images from over 100 global locations. These options will speed things up for your visitors wherever they are.
Do you offer Windows based hosting?
Yes, in addition to our popular Linux based hosting, we provide Windows hosting on monthly plans featuring Plesk Panel.
Do you provide Cloud Hosting?
Yes, we offer auto-scale cloud hosting services which are highly customizable. We cloud-based VPS (virtual private servers) based in US.
SSL Certificates
Is this free for commercial use?
Yes, it is free for all usages including commercial usage.
Can I use my own CSR?
Yes, just choose one of the manual verification methods and there will be an input at the bottom before the generate certificate button to provide your own CSR.
Do these SSL certificates work for IP addresses?
No, certificates can only be generated for registered domain names.
Are Special Characters and Internationalized Domain Names supported?
For domain names with special characters or international characters, these are automatically convert it to the punycode representation.
Can Verification Files or TXT records be deleted after verification?
Yes, all verification files or records can be deleted after verification. It is used only once for each verification.
My website gives a security error after installation?
If your website shows a security error then installation was not done correctly. You can try going to https://www.ssllabs.com/ to check SSL certificate installation issues and fix. If you need help with this your best bet would be to contact your host, professional developer or admin for help.
My website works but shows a red "Not Secure" or "Insecure" in the address bar after installation?
Your website most likely has insecure content which needs to be remedied. You can try going to https://whynopadlock.com to see issues and fix. If you need help with this your best bet would be to contact your host, professional developer or admin for help.
My website is still not going to HTTPS or Secure after a successful installation?
Web servers do not redirect to HTTPS by default. If you want to force it you will have to configure it to force a redirect. This configuration will depend on your server setup. If you need help with this your best bet would be to contact us or your external web host, a professional developer or your IT admin for help.